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Morrisons expands click and collect service after high demand for delivery slots

Morrisons update customers on running of stores in pandemic

Morrisons, like many other supermarkets, has faced high demand for home delivery slots throughout the coronavirus pandemic as customers turn their shopping habits online. However with slots hard to get hold of, supermarket giant Morrisons is now offering contactless Click & Collect at 447 sites up and down the country. 

A statement on the website reads: “We’re experiencing high demand for online groceries delivery slots please continue to check the website for further availability. Our contact centre do not have access to additional slots.

“Check out our Food Boxes website for next day delivery on orders placed before 3pm.”

If customers cannot find a time slot that suits them, the retailer encourages shoppers to look for Click & Collect slots. 

During the first lockdown in March, Morrisons had just 14 Click & Collect services available to customers. 

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However due to the increased demand for home delivery, the retailer expanded the service to 280 locations in the second lockdown.

With the country now in its third national lockdown, the supermarket giant has since increased this to 447 sites, to ensure that customers who cannot visit a store, can still get their essential groceries.

The service is also available without an additional delivery charge and is contact-free.

Customers can also pick a time slot that best suits them.

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With up to 37,000 slots available every day, the service allows customers to complete an order and then select the collect from a store option.

Miles Foster, Morrisons Online Operations Director, said: “We are doing everything we can to increase the amount of home delivery slots available but we recognise that the slots get snapped up quickly in lockdown.

“Click & Collect is an excellent alternative and is proving really popular with customers.

“Since the first lockdown we have expanded our Click & Collect service significantly and it is now available from 447 of our stores across the country.

“We have slots available nationwide so our customers can get the groceries they need in a contact-free and convenient way.”

Morrisons is also offering 10 per cent discounts on shopping to key workers, which include NHS staff, teachers and Blue Light Card holders.

There is also an NHS shopping hour which takes place 6am-7am, Monday to Saturday to make it easier for key workers to pick up groceries. 

The retailer was one of the first to bring out food boxes in the first lockdown, a service which sees essential goods delivered to the homes of customers. 

Food boxes on their website include cupboard essentials, fruit boxes, meat boxes and even a cleaning bundle box.

Morrisons’ Doorstep Delivery service is also available for next day delivery which sees self-isolating customers able to place a small grocery order for a small charge.

For elderly and vulnerable customers, this charge is free while students will pay just £2. For anyone else, the standard charge of £4.50 applies.

Morrisons said: “In order to use this service you must live within 10 miles of a Morrisons store. Deliveries will adhere to the current social distancing rules so to avoid contact we strongly encourage contactless card payments only, if this isn’t possible chip and pin card payments are available but no cash payments can be accepted.”

Anyone wishing to use the service should call 0345 611 6111 and select option five.

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