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Royal Mail warns Britons of new text message circulating – ‘Do not click on any links’

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Royal Mail has seen an increase in parcels and letters sent throughout the past year due to the pandemic and people being separated from their loved ones. With this has come a rise in scams via both text and email. 

Royal Mail regularly updates its website with text and email scams it currently knows about.

The delivery company has updated it with a new text scam that customers are receiving.

Royal Mail said: “Text message states there is a package that needs to be rescheduled and asks you to press on a ‘bit.ly’ link.

“The link takes you to a scam site asking for payment.

“Do not click on any links or enter any details.”

An example of the scam reads: “We attempted to deliver your package at 19:05 on Wednesday, 25 November 2020 but no one was available.

“Your parcel was returned to our depot and you need to reschedule your package delivery.

“Please reschedule your package delivery by pressing here.”

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Royal Mail has said it would not send such texts, unless specifically requested and would use a grey card instead to tell people if any fee was required.

The Chartered Trading Standards Institute (CTSI) previously said that the rise in online shopping means more people are likely to be waiting for parcels and deliveries, making them more vulnerable to this scam.

Lead officer Katherine Hart said: “This delivery scam is yet another example of fraudsters attempting to make money out of the unsuspecting public. 

“Due to the lockdowns, many millions of people rely on product deliveries, so scammers have focused on their efforts on this theme.

“Royal Mail will only ever contact you via text or email if a customs fee is due, not for domestic parcel delivery. If you have any suspicions, contact Royal Mail to verify before you click on any links or share details.”

Tips to avoid being caught in a scam involve turning on the spam filter on your email account.

Royal Mail said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form

“If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.”

Katherine added: “Also, the public must also be aware that these types of scams may come in many forms, and scammers do not only use Royal Mail branding.

“Indeed, in January, I commented on a similar scam that used DPD branding.

“These types of scams come in many forms, not just via text but also emails and through the phone.”

DPD recently shared how Britons can spot one a fraudulent message.

The company said: “Always check the email address the message has come from is a valid address.

“Often this is forged and looks different from a dpd.co.uk, dpdlocal.co.uk or dpdgroup.co.uk address. Check to make sure the links are to the sites you’re expecting to see, fraudsters will attempt to trick individuals by changing some letters or numbers within links.

“DPD notifications links should always be either www.dpd.co.uk/ or www.dpdlocal.co.uk/.”

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