Loose Women panellist Sophie Morgan claimed she suffered another debacle with an airline during her trip to America.
The 38-year-old presenter revealed she was held up at Heathrow airport after a ground handler refused to let her on board with a £4000 attachment, called a Batec (battery-powered attachment).
Sophie explained that the airline refused it on the plane even though she had met the requirements and regulations prior to the flight.
‘They refused to let it travel on board the flight,’ she said.
‘Even though I know that the battery I travel with is the right size, I have got the paper work and I have checked the regulations and I know my rights, they were just refusing to let me fly with it in the cabin.’
The star added to the Mirror: ‘I sat my ground and I refused to let them bully me. Eventually the captain came out, and I said show me the piece of paper that tells me that I am wrong about this.’
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This comes after Sophie was‘absolutely f***ing raging’ after finding that her wheelchair wasn’t working ‘again’ after a flight with the national air carrier.
‘British Airways have broken my batec (battery-powered attachment),’ she said in an Instagram video posted over the weekend.
‘I arrived at the airport, and it was working and now I am reunited with it off the back of the plane and it is not working… again.
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‘There is some sort of electrical fault and it’s not connecting when I turn the key in and so what does that tell you? It’s been manhandled.’
She added: ‘I honestly don’t think I can handle much more of this.’
In response to the incident, a British Airways spokesman told Metro.co.uk: ‘We’re really sorry for our customer’s experience and are in direct contact with her to resolve the issue as we investigate what happened.
‘We carry hundreds of thousands of customers who require additional assistance each year and we work hard to provide help and support them throughout the whole journey. It’s extremely disheartening when things go wrong, and we don’t underestimate the impact this has.
‘We’re committed to ensuring we deliver a consistently good service, and we’ll be working closely with Sophie and our dedicated accessibility teams to discuss how we can continue to make improvements to ensure a great flying experience for everyone.’
Metro.co.uk has reached out to Sophie Morgan’s reps for comment.
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