Current Situation
On March 5, 2026, users began reporting widespread problems with Amazon’s website just before 2 p.m. ET. As of 3:22 p.m., Downdetector indicated over 19,400 reports of issues, with the peak reaching more than 18,000 around 2:30 p.m.
Nature of the Issues
The majority of problems reported, approximately 58%, are related to checkout processes, where users are experiencing errors when trying to complete their purchases. Additionally, 17% of the issues stem from product pages, while 14% are reported from mobile users.
Specific complaints from users include checkout and payment errors, incorrect pricing, and difficulties in updating shipping locations. One user noted, “Trying to checkout and every time I select my address it times out and I get an error.” Another user received a message stating, “Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes.”
Company Response
As of now, Amazon has not publicly addressed the outage. They did not respond to USA TODAY’s request for comment on the situation on March 5.
Context of the Outage
This outage follows closely on the heels of a similar incident affecting Facebook users just two days prior, on March 3, indicating a broader trend of internet disruptions.
Uncertainties
Details remain unconfirmed regarding the cause of the disruption or how long it may last. Users are left waiting for updates from Amazon as they encounter ongoing issues with the platform.
