Major retailers like Walmart and Dollar General are scaling back self-checkout systems. They cite rising theft and operational efficiency concerns as key reasons for this shift.
Walmart plans to eliminate self-checkout machines in favor of traditional cashier lanes. Dollar General has already removed these machines from 12,000 stores in 2024. Meanwhile, Sam’s Club is replacing self-checkouts with AI-powered “scan and go” technology. Costco is experimenting with hybrid systems that combine both self-service and staffed checkout options.
A December 2025 survey by LendingTree reveals troubling statistics about self-checkouts.
- 69% of users believe these systems make stealing easier.
- 27% admitted to intentionally not scanning items.
- 36% reported accidentally leaving without scanning something.
- 61% of those who made accidental mistakes kept the items.
This trend has sparked legislative interest. Several states are considering laws that would require a balance between self-checkout stations and employee-operated stations. In New York City, council member Amanda Farías introduced an amendment to limit self-checkout lanes to 15 items.
The shift away from self-checkouts reflects broader concerns about retail theft and operational efficiency. Experts suggest that reinstating staffed lanes can significantly reduce theft and improve accuracy. Neil Saunders, a retail analyst, stated, “Forcing more customers to use manned checkouts resolves a lot of these issues and saves retailers money.”
Amanda Farías emphasized the safety implications of unattended checkouts, saying, “We’ve seen the consequences of removing workers from these spaces: increased retail theft, less oversight, fewer protections for both workers and customers and generally decreased safety.” Walmart echoed similar sentiments, noting that changes are guided by feedback from associates and customers.
The future of self-checkouts remains uncertain as retailers navigate these challenges. The ongoing adjustments may reshape the checkout experience for millions of shoppers across the country.
